1 6 management dynamics volume 14 no 2, 2005 a psychometric assessment of the maslach burnout inventory (general survey) in a customer-service environment. The maslach burnout inventory (mbi) has been recognized for more than a decade as the leading measure of burnout, incorporating the extensive research that has been conducted in the more than 25 years since its initial publication. the mbi includes three questionnaires – the human services survey. The maslach burnout inventory (mbi) is by far the most widely used, accepted, valid, and reliable measurement tool of stress and burnout. the 22 total items are broken up into the three themes with nine items relating to emotional exhaustion, five to depersonalization, and eight to accomplishment as shown in table 1..
We used the german version of the maslach burnout inventory (mbi) to assess occupational burnout. the mbi is designed to measure an enduring state of experienced burnout, which is borne out by the. Maslach, burnout was rooted within caregiving and service occupations, in which the core of the job is the relationship between provider and recipient. this interper-. Maslach burnout inventory is being published by consulting psychologists press. for more information, write to the publisher at 577 college avenue, palo alto, california 94306, u.s.a..
